Exchange and Returns for our online store
Please use the below address for returns to our online store.
If you live locally you can return the items to one of our locations, Nowra or Huskisson.
Address for Returns
Aquatique - Returns
121 Junction Street
Nowra NSW 2541
Please return the goods in original condition, with swing tags attached and items not worn or used.
Please include your receipt with contact name, phone number and order number and we can organise an exchange or refund.
If you are returning the item, and wish to exchange for a different size, please contact us via email or on our chat option on our website.
Our email is address is firstname.lastname@example.org or you can call our store on 02 44 218 159
For any further questions regarding your postage options, please do not hesitate to contact us either by Phone on (02) 4421 8159, or by email on email@example.com. All postage returns will be at the buyers expense.
Conditions for returns:
For full price items, we will accept returns within 14 days from delivery date.
We are not required to provide a refund or replacement if you simply change your mind after the 14 days.
You may choose a refund or exchange if the item meets any or all of the following criteria -
- Significant differences from the sample or description
- Does not do what we said it would, or what you have asked for, and it cannot easily be rectified
- Item or product is unsafe
- Has a problem that would have prevented you from buying the item or product if you had known about it
Packaging, return shipping, and tracking is to be paid for at the customer's expense. Please ensure the product is adequately protected as Aquatique is not responsible for any loss or damage in the return process.
We will not accept returns on sale items, unless you have received an incorrect item.
Aquatique will not cover the cost of returns or exchanges, unless the reason to return the item is the responsibility of Aquatique. This includes faulty items, damaged items, or incorrectly shipped items. Returns and exchanges are accepted on all faulty items.
To return an item, please contact us by email at firstname.lastname@example.org, and we will send you a return/exchange claim form
The item must be in original condition, including packaging and swing tags, and must be accompanied with proof of purchase.
* No return or exchange on swimwear, underwear, skateboards, bodyboards, or surfboards.
* Alternatively, you can choose to keep the item, and we will compensate you for any drop in value.