Exchanges and Returns Policy
For full price items, we will accept returns within 14 days from delivery date.
We are not required to provide a refund or replacement if you simply change your mind.
You may choose a refund or exchange if the item meets any or all of the following criteria -
- Significant differences from the sample or description
- Does not do what we said it would, or what you have asked for, and it cannot easily be rectified
- Item or product is unsafe
- Has a problem that would have prevented you from buying the item or product if you had known about it
Packaging, return shipping, and tracking is to be paid for at the customer's expense. Please ensure the product is adequately protected as Aquatique is not responsible for any loss or damage in the return process.
We will not accept returns on sale items, unless you have received an incorrect item.
Aquatique will not cover the cost of returns or exchanges, unless the reason to return the item is the responsibility of Aquatique. This includes faulty items, damaged items, or incorrectly shipped items. Returns and exchanges are accepted on all faulty items.
To return an item, please contact us by email at firstname.lastname@example.org, and we will send you a return/exchange claim form
The item must be in original condition, including packaging and swing tags, and must be accompanied with proof of purchase.
* No return or exchange on swimwear, underwear, skateboards, bodyboards, or surfboards.
* Alternatively, you can choose to keep the item, and we will compensate you for any drop in value.
Address for Returns
Aquatique - Returns
121 Junction Street
Nowra NSW 2541